CCE: Ensure economic rights of consumers

The CCE said that in Montenegro this day is marked by insufficient information of consumers about their own rights, distrust in the competent institutions and increasing violations of their rights in practice.

Photo: CGO

The Center for Civic Education (CCE) called on decision-makers to create the necessary conditions that ensure the rights to safety of life and health, as well as the economic rights of consumers.

On the occasion of the International Consumer Rights Day, which is being marked tomorrow, the CCE also called for proactive implementation of consumer protection policy in Montenegro through adequate implementation of the National Consumer Protection Program and the Action Plan for its implementation.

“Montenegro has adopted legislation to ensure compliance with the acquis on consumer protection, but the problem remains inadequate application of this norm,” the CCE said.

The non-governmental organization (NGO) believes that the disorder of online sales, which, at the time of the coronavirus pandemic, is recording quantum leaps all over the world, even in Montenegro, is of particular concern.

This form of trade, they said, contributes to curbing the spread of the virus, but also carries a number of dangers that consumers are unaware of, as market participants do not apply the law, ethical principles and best practices.

“This requires urgent harmonization of the new Law on Personal Data Protection with the General EU Regulation on Data Protection from 2016, but also innovation of strategic documents in the field of combating the gray economy in order to more effectively protect consumer rights,” the CCE said.

The CCE said that in Montenegro this day is marked by insufficient information of consumers about their own rights, distrust in the competent institutions and increasing violations of their rights in practice.

“Most consumers in Montenegro do not know their rights, even if they are guaranteed by the Constitution, and the protection mechanisms have been reduced to lawsuits that are long and uncertain,” the CCE claims.

The NGO believes that it is necessary to work on establishing a uniform case law, raising the awareness of the consumer public, but also traders who increasingly prevent consumers from advertising defective goods, informing them that they can file a complaint within deadlines that are not in accordance with the law and in the manner which represents a more difficult path for exercising the rights of consumers, ie effectively denying them rights.

International Consumer Rights Day was established by a decision of the United Nations (UN) and has been celebrated since 1983.